Customer Loyalty

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SaaS Companies: Use Science to Create Brand Fans and Accelerate Growth [Video]

Stephdokin Digital Brand Sales Funnel Marketing Stephen King TCELab RAPID Customer Loyalty

The CRD Voice of Customer key driver analysis survey product from TCELab helps your SaaS company both accelerate business and focus resources. TCELab is standing at the cross roads of Big Data and Customer Loyalty. The CRD (with key driver analysis) and it’s brother, “Linkage Analysis” are both part of the predictive analytics […]

Big Data and Patient Experience are a Big Deal for U.S. Hospitals

hospital patient experience big data stephdokin

The U.S. government recently released a Big Data set for Patient Experience (PX) for public and private health care facilities throughout the U.S. PX is collected by a survey known as HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems).  At TCELab, we’re interested in all sorts of Big Data; how you can […]

What Seven Cheese Questions should you ask your New CMO?

Stephdokin cheese mouse maze who moved my cheese Stephen Calgary online marketing learn new skills

The cheese in the maze has been moved. Hell, some CMO types aren’t even in the right maze anymore. These 7 questions should net you a CMO that has some mojo. CMO’s these days need a more diverse set of skills than five years ago. CMO’s need to be able to set […]

The ABC’s of the Online Sales Funnel [INFOGRAPHIC][VIDEO]

If you’re in the SaaS business, think ABC. “Always Be Closing,” is the infamous sales motivation line from Alec Baldwin’s in from the movie “Glengarry Glenross.”  Everyone who sells things needs to see this vido clip. Everything we do in a company is about selling. We all know that, right? Expenses such […]