Posts Tagged:
NPS
Knowing vs. Guessing: Customer Satisfaction in the Age of SaaS
Posted 15 February 2013 by Stephen King IN
In the SaaS Sales Funnel, people emerge from the murky ooze of the interwebs, start hanging out on your website, and then at some point start giving you their hard-earned cash and become your customer. How do you build your business in a customer-centric way so you’ve got good, happy, paying […]